WordPress Maintenance and Support

Our team practically invented WordPress Maintenance and Support Programs back in 2012, we've been doing this for awhile

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Your WordPress Experts

Shopify Sales Channels allow you to easily extend the reach of your store to other platforms while keeping your product details, images, inventory, order management, shipping, etc. all in the same place you know. So anyone viewing your Facebook or Instagram profile could at the same time purchase from you – helping to convert followers into customers.

Chat with an expert

Let’s secure, monitor and improve your Wordpress Website.

Give your website a strong foundation, so you're not worried about plugins, hacks, or uptime with our WordPress Support and Maintenance Plans.

If you care about the security of your website this is the minimum set of standards you need to consider.

Secure & Monitor

Keep your WordPress website secure and up-to-date with…

  • WordPress plugin, theme, and CMS updates
  • Server side security scans
  • Daily backups
  • Real-time up time monitoring

Improve

Keep your site current and fresh to reflect your growing business with…

  • Performance monitoring
  • Roadmap planning
  • Content, Image, Page Changes
    Update & Add New Features & Functions

Level Up

Tackle new projects and grow your business by…

  • Analyzing your traffic and user behaviors
  • Building a data-driven website
  • Creating optimized landing pages
  • Leaning on your Customer Success Manager to hit your KPIs
WordPress support plan options

Two Support Plans, tailored to your needs

Small Business Plan

Our Wordpress Support Plan for Small Business is perfect for you if you:

  • Are comfortable submitting requests via a form
  • Don't need a 1:1 Customer Success Relationship
  • Have <10 hours of additional work per month
  • Don't need a staging environment managed
  • Don't utilize Pantheon or WooCommerce

Enterprise Wordpress Support Plan

Our Enterprise WordPress Support Plan is for you if you:

  • Want the comfort of a 1:1 Relationship with a Customer Success Manager who understands your website and business goals.
  • Have ideas and need help bringing those ideas to reality within or beyond the confines of your current site.
  • Have >10 Hours of work per month
  • Need a managed staging environment

Custom Plan

Our Custom Plans take into account special workflows, hosting, additional mainetnance, more frequent updates, and a plethora of other things impacting your website.

Pricing

We've got pricing structure to fit every need.

Enterprise
$600/mo
Small Business
$300/mo
Get started
Monthly Updates
WordPress CMS
WordPress Themes
WordPress Plugins
Vulnerable Plugin Updates within 24-Hours
24/7 Monitoring
Real-Time Uptime Monitoring
Backup Restore
Domain Expiration Monitoring
Cart
DNS Monitoring
Daily Cloud Backups
Website Blacklist Monitoring
Security Scanning
Malware Scanning
Google Analytics 4 / Google Search Console Monitoring
Enterprise Only
Dedicated Customer Success Manager
Unlimited Phone Support
Staging Environment Setup & Management
2 Hour Free Malware Cleanup
Post Update QA
WooCommerce Sites
Pantheon Hosted Sites
Annual Strategy Session
Quarterly Check In & Planning Calls
Add Ons
WordPress Multisite
Available
Multisite Support
Automatic PHP Upgrades
Available
Available
Dedicated Slack Channel
Available
Available
Git Management
ADA Widget
Hosting
Available
Available
Cloudflare Protection
Available
Available
3rd Party Vendor Management
Available
Available
Access to Plugins for FREE
Akismet
Available
WatchTowerHQ
Available
Gravity Forms
Available
Enterprise
$2,800
For large brands that need a Shopify Expert to lead and/or assist with improving conversions and  optimizing the website for long-term success
Special Ops
$12,000
For large and enterprise brands that need a Dedicated Shopify Team of Experts to lead and/or assist with improving conversions and  optimizing the website
Monthly Optimizations
WordPress CMS
WordPress Themes
WordPress Plugins
Vulnerable Plugin Updates within 24-Hours
Email Marketing
SMS Marketing
Performance
Cart
Flows
Apps / Integrations
Strategy
Current state analysis upon signup
Monthly strategy session
Quarterly KPI review & planning
Annual Roadmap
Point of Contact
Email
Dedicated Shopify Expert
Phone
Slack
More Details
Monthly Hours
16 hours
64 hours
Response Time
4 hours
2 hours
Tagline

Pricing plan

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Enterprise Plan
$600/mo
Small Business Plan
$300/mo
Monthly Updates
WordPress CMS
WordPress Themes
WordPress Plugins
Vulnerable Plugin Updates within 24-Hours
24/7 Monitoring
Real-Time Uptime Monitoring
Backup Restore
Domain Expiration Monitoring
SSL Expiration Monitoring
DNS Monitoring
Daily Cloud Backups
Website Blacklist Monitoring
Security Scanning
Malware Scanning
Google Analytics 4 / Google Search Console Monitoring
Enterprise Only
Dedicated Customer Success Manager
Unlimited Phone Support
Staging Environment Setup & Management
2 Hour Free Malware Cleanup
Post Update QA
WooCommerce Sites
Pantheon Hosted Sites
Annual Strategy Session
Quarterly Check In & Planning Calls
Add Ons
WordPress Multisite
Available
Multisite Support
Automatic PHP Upgrades
Available
Available
Dedicated Slack Channel
Available
Available
Git Management
ADA Widget
Hosting
Available
Available
Cloudflare Protection
Available
Available
3rd Party Vendor Management
Available
Available
Access to Plugins for FREE
Akismet
Available
WatchTowerHQ
Available
Gravity Forms
Available
Feature text goes here
Available
Frequent questions

You have questions and we have answers

Our WordPress Support and Maintenance Plans are the foundation every website needs

What is backup restore?

WhatArmy takes backups of your site daily. This way if you ever make a change or want to go back to how your site worked three months ago – we have the files to do it. We are happy to use that backup to restore the site to a specific point in time, or we can send the files to you!

What is “post update QA”

After a WordPress, plugin, or theme update sometimes there are conflicts and errors that did not exist before. As part of our top tier support plan we will review your website to confirm that no problems appear after an update. If something does happen we will not push the update until a solution is in place to circumvent the error.

What is Domain Monitoring?

Your domain “www.YourName.com” is how people find you on the internet. This name often comes up for renewing and needs to be pointed correctly to your site. Often times people forget to renew, your credit card expires, or the provider updates records without telling you.

We monitor the renewal process and the DNS records to make sure there are no harmful changes and if an edit is made will have the historical records to get your site back up ASAP.

What is the benefit of the Customer Success Manager?

Your dedicated Customer Success Manager is a dedicated person who gets to know you, your digital marketing goals, understands your vision of the future.

Your Customer Success Manager will help you brainstorm solutions, make personalized recommendations, and assist with general site wide strategy and problem solving.

Time to call in the ‘A’ Team?

Still have a couple lingering questions? Talk to someone on our team and they will answer your questions and point you in the right direction